About the Role
We are seeking a Senior Solutions Engineer to lead our technical pre-sales, onboarding, and customer success efforts in the US, while helping scale these processes globally. This is a cross-functional role that combines pre-sales execution, technical onboarding, strategic product insights, and impactful demo storytelling. You’ll work hand-in-hand with Sales, Product, and Customer Success teams to deliver clear, confident, and empathetic product presentations. You will also act as the technical point of contact for selected accounts post-sale, helping to drive adoption and uncover new expansion opportunities.
Key Responsibilities
Pre-Sales & Technical Solutioning
- Lead discovery calls, product demos, and proof-of-concept (POC) sessions with prospective customers
- Own solution fit and partner with Sales on pricing and commercial strategy
- Handle technical evaluations including RFPs, security questionnaires, and data architecture discussions
Demo Infrastructure & Analytics Use Cases
- Maintain and optimize our demo environment to support a wide range of scenarios
- Build engaging analytics use cases that highlight best practices in data modeling, visualization, and storytelling
- Create and publish video demo walkthroughs for internal training, sales outreach, and community education
- Continuously refine demo narratives based on product updates and customer feedback
Customer Onboarding & Enablement
- Facilitate onboarding workshops to support a smooth customer adoption process
- Deliver hands-on training to accelerate user engagement
- Collaborate with Marketing to co-create enablement content (videos, guides, docs)
- Serve as the technical advisor for key customers post-sale to unblock issues and drive deeper adoption
Product & Marketing Collaboration
- Capture product feedback and competitive insights from the field
- Identify recurring objections, blockers, and trends across deals
- Partner with Product and Engineering to refine product usability and readiness
- Collaborate with Product Marketing to shape messaging, documentation, and go-to-market efforts
Internal Support & Enablement
- Respond to technical queries from internal Slack channels and community forums (Level 2 support)
- Escalate bugs and Level 3 issues to Product/Engineering with clear context
- Develop and maintain internal enablement assets (templates, training videos, FAQs)
- Review and contribute to internal product documentation and support materials
What We're Looking For
- Candidates based in Canada/US/Mexico.
- 5+ years of experience in Sales Engineering, Pre-Sales, or Technical Consulting
- Strong hands-on experience with modern data and analytics tools (e.g., SQL, dbt, Looker, Holistics)
- Proven track record of building demo environments, technical content, and documentation
- Excellent communication skills across both technical and non-technical audiences
- Comfortable working independently and collaborating asynchronously with global teams
Nice-to-Have Skills
- Experience scaling pre-sales or enablement functions in a SaaS startup environment
- Background in product marketing, developer advocacy, or technical writing
- Familiarity with supporting community forums, Slack groups, or open-source documentation
- Passion for improving internal systems, training, and documentation processes
What We Offer
- Remote-first work culture with flexible scheduling
- High-trust, ownership-driven environment from day one
- Collaborative and mission-aligned product team
- The opportunity to shape pre-sales at a company that values product quality, clarity, and customer empathy
- 14 annual leaves, 14 sick leaves, and childcare leave policy
- Annual budget for personal and professional growth, well-being, and interest cultivations
- Annual compensation reviews
- Weekly happy hours, company-organized events
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Hong Ngoc Truong
Email: ngoc.truong@ev-search.com
All applications will be considered without regard to race, color, religion, sex (inclusing pregnancy and fender identity), national origion, political affiliation, sexual orientation, mariatal status, disability, genetic information, age, membership in an employee organization, parental status, military service or other nonmerit factor
