Responsibilities and Duties:
Customer Relationship & Retention Management
- Serve as the key contact person for major accounts, ensuring excellent customer service and satisfaction.
- Introduce new products and solutions to existing clients to maximize upselling and cross selling opportunities.
- Handle customer concerns and complaints promptly by coordinating with QA and relevant departments to ensure effective resolution.
- Build and maintain strong long term relationships with customers through proactive communication and support.
Business Development
- Explore and generate new business opportunities through networking, market analysis, cold outreach, and participation in industry events.
- Prepare customized sales presentations and proposals that address clients’ business needs and objectives.
- Establish strong connections with key decision makers and stakeholders within target organizations.
- Arrange meetings and business discussions between potential customers and internal senior management teams.
- Maintain an active sales pipeline and ensure timely follow up on leads and business opportunities.
Sales Planning & Performance Achievement
- Create and execute sales strategies that support the company’s business goals.
- Achieve monthly, quarterly, and yearly sales objectives.
- Analyze market trends, customer demands, and competitor activities to identify business growth opportunities and improve sales approaches.
- Collaborate with finance and operations teams to ensure competitive pricing while maintaining healthy profit margins.
Cross Functional Collaboration
- Coordinate closely with production, engineering, QA, and logistics teams to ensure smooth order processing and customer satisfaction.
- Support production planning by providing accurate market insights and customer forecasts.
- Recommend process improvement ideas related to manufacturing and operational efficiency where appropriate.
Sales Reporting & Forecast Management
- Prepare and deliver regular sales reports, forecasts, and performance updates for management review.
- Maintain accurate records within CRM systems and other sales management tools.
- Track KPIs, sales performance, and conversion metrics to support continuous improvement initiatives.
- Submit weekly sales activity and progress reports with accurate data.
Leadership & Team Support
- Guide and support team members involved in sales and business development activities.
- Represent the company professionally during exhibitions, industry events, and customer meetings.
- Support the development of a customer focused and results driven sales culture across the organization.
Job Requirements:
- Bachelor’s degree in Business Administration, Marketing, Communication, Engineering, or related fields. Overseas graduates are preferred.
- Candidates with strong communication skills in both Japanese and English, as well as overseas education background, will have an advantage.
- Minimum 5 years of management experience is preferred.
- Proficient in Microsoft Office applications including Word, Excel, and PowerPoint.
- Strong interpersonal and communication skills with an outgoing and proactive personality.
- Good understanding of sales, marketing, and negotiation techniques.
- Willingness and enthusiasm to travel for customer visits.
HOW TO APPLY: Please send your CV to the consultant in charge:
E-mail: uyen.tran@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
