Main Tasks & Responsibilities
1. Customer Relationship Management
- Build, strengthen, and maintain long-term partnerships with strategic key accounts, ensuring deep customer understanding and satisfaction.
- Serve as the primary liaison between VDL ETG Vietnam and customers on all business matters, including finance, operations, quality, supply chain, and technology.
2. Cross-functional Leadership
- Lead a Customer Focus Team (CFT) consisting of representatives from Account Management, NPI Project Management, Engineering, and Supply Chain.
- Drive cross-departmental coordination to ensure smooth program execution and alignment with customer expectations.
3. Program Management & Execution
- Oversee all operational aspects of assigned customer programs, including new product introductions, cost optimization, and process improvement initiatives.
- Collaborate closely with both customers and internal stakeholders to define, implement, and achieve Quality, Lead-time, Technology, and Cost (QLTC) improvement goals.
- Manage project performance metrics such as turnover, margin evolution, inventory levels, change management (ECO), and MOQ/EOQ control.
4. Continuous Improvement & Innovation
- Lead initiatives that drive continuous improvement in efficiency, quality, and technology adoption.
- Proactively identify opportunities for value engineering, cost reduction, and design enhancement.
- Support and influence internal teams to challenge existing processes and adopt innovative, performance-driven solutions.
5. Representation & Substitution
- Act as a substitute for the Account Manager during periods of absence, ensuring seamless client communication and business continuity.
Qualifications & Background Education:
- Bachelor’s or Master’s degree in Business Administration, Mechanical/Electrical Engineering, or Mechatronics.
Technical Expertise:
- Strong affinity with manufacturing technologies such as machining, sheet metal, welding, assembly, surface treatment, and testing.
- Minimum 5 years’ experience in program/project management or commercial roles within the Mechatronics, Semiconductor, Solar, Analytical, or Healthcare industries.
- Proven ability to drive technology improvement, efficiency enhancement, quality optimization, and structural cost reduction.
- PMP certification and familiarity with Baan ERP or equivalent systems are preferred.
Core Competencies
- Strategic & Analytical Thinking
- Flexibility and Adaptability
- Strong Collaboration Skills
- Creative Problem-Solving
- Negotiation & Influence
- Project & Time Management (multitasking)
- Resilience under Pressure
- Open-mindedness and Continuous Learning
- Commercial Awareness
Leadership Attributes
- Effective people management and the ability to inspire and influence across teams.
- Change leadership capability – driving transformation and process improvement.
- Solution-oriented team player with a growth mindset.
- Innovative thinker who challenges conventional practices.
- Dedicated to developing both individual and team competencies.
Communication Profile
- Fluent in English (verbal and written).
- Culturally adaptable with the ability to communicate effectively with international customers and partners.
Technical & Computer Skills
- Proficient in Microsoft Office Suite.
- Experience with Microsoft Project is preferred.
HOW TO APPLY: Please send your CV to the consultant in charge:
Mr. Minh Nguyen
Email: minh.nguyen@ev-search.com
All applications will be considered without regard to race, color, religion, sex (inclusing pregnancy and fender identity), national origion, political affiliation, sexual orientation, mariatal status, disability, genetic information, age, membership in an employee organization, parental status, military service or other nonmerit factor
