The Role Responsibilities
- Responsible for all aspects of operational risk of the management of Property’s facilities across the portfolio in Vietnam and Thailand. As part of the Singapore Cluster Property Team, this role is accountable to play a key role in the cluster agenda on key topics such as people & culture, operational excellence and twice the experience. This role will also support Country Head of Property Vietnam for property matters in Vietnam.
Risk Governance
- Align country operational risk management approach to the regional strategy, Group ERMF and relevant RTF and oversee effective implementation at a country level.
- Ensure that Property staff including Supply Partners in the country understand fully and accept their risk management responsibilities in relation to ORTF and that the 1st line of defence are all competent in their risk management duties.
- Review Property Management Information in the country relating to control effectiveness ensuring reporting of inadequate or failed internal processes, people and systems to relevant authorities.
- Maintain and develop operational risk capabilities, skills and infrastructure to meet ongoing business needs and plans.
- Support Process Owners and SME’s in ensuring risks are suitably identified, assessed, controlled or mitigated, monitored and residual risks are maintained and reported for the country.
- Carry out a systematic program of risk-based peer reviews on critical processes and/or reviews based on thematic risks.
- Provide validation of control design and effectiveness and report findings to Country Heads of Property and Cluster Head of Property Operational Risk.
- Provide oversight and monitoring of the property conduct plan.
- Provide oversight of the Supply Partners assurance program for the country and ensure relevant monthly reporting of performance and findings.
- Support and collaborate with our SPM to ensure relevant risk data is included within performance reports.
Risk Appetite
- Periodically assess the operational risk profile of the country and ensure it maintains alignment with Group’s risk appetite requirements.
Risk Control, Risk identification and Assessment
- Accountable to validate and challenge the first line Process Owner completeness of risk identification, assessment, monitoring and control activities of gross and residual risks arising from their end to end processes and identify any gaps.
- Assess the control environment including, but not limited to, control design, control execution, control testing and control history.
- Recommend changes to the control environment or to work practice where necessary to reduce the level of operational risk exposure to within the agreed appetite.
- Assure compliance with Operational Risk Policy & Procedures as well as Operational Risk Type Framework.
Risk Acceptance
- Review Residual Risk Acceptance record templates for all medium, high and very high country level Property risks to ensure appropriateness before submission to the relevant approving committees and/or persons.
- Assist in accurate classification and reporting of operational risk events and the appropriateness of mitigation actions.
- Challenge and constrain relevant Property activities where risks are not aligned with control requirements or risk tolerance.
Risk Monitoring
- Ascertain and confirm that country risk registers; KRIs, KCIs, and CSTs are effectively implemented and reported in accordance with Group and Country local requirements.
- Periodically review operational risk assessments to ensure they appropriately reflect changes in the risk environment, mitigating controls and the progress of treatment plans.
- Work with country Property teams to review control and risk metrics in order to monitor KRIs and KCIs.
- Ensure a program of sample testing of control reviews is in place to ensure quality testing and a mechanism for tracking and reporting of actions for the country.
Risk and Loss Reporting
- Approve the classification and accurate reporting (including escalations) of operational risks and losses for in EORP.
- Accountable to ensure Risk Events are investigated and root cause reports are completed and provided to the Country Head of Property and Cluster Head of Property OR. Strategy and Planning
- Ensure the country establishes an executable assurance program designed to manage the control environment that ensures audit readiness.
- Ensure the strategic intent and agenda for operational risk is delivered within the country.
- Ensure the provision of suitable risk training and development to the country to ensure the requirements of the Group risk management process is embedded in all BAU activities.
Key Stakeholders
- Regional Head of Property Asia
- Cluster Head of Property, Singapore Cluster
- Regional Head of Property Operational Risk Asia
- Cluster Head of Property Operational Risk, Singapore Cluster
- Property SMEs
- Supply Partner Managers
- Country Heads of Property
- Property RO, Process Owners (1st line)
- Property Cluster OR
- SORO’s
- CCRO
- SiS
- Business and Functional Heads of Operational Risk as applicable
- Group Internal Audit
- Governance Committees
Our Ideal Candidate
- Preferred Qualifications (experience more important than qualifications):
- Risk Management, Real Estate, Building Services, Business,
- CORENET MCR or working towards,
- Experience - Real Estate, Risk Disciplines
Role Specific Competencies
- Preferable audit experience
- Risk Management
- Property Management
If you are interested, please kindly contact Ms. Lan Nguyen. Email: lan.nguyen@employmentvietnam.com, Tel: 0842.992.000 for further details
