Key Responsibilities
Strategic Leadership
- Develop and lead the long term IT and Quality Management strategy, ensuring alignment with business growth objectives and client expectations across global markets.
- Provide strategic leadership to IT and QA/QMS teams across multiple locations, including Ho Chi Minh City, Da Nang, Hue, and Hanoi.
- Collaborate closely with executive leadership to align technology, compliance, and operational initiatives with broader business goals.
- Foster a culture of innovation, continuous improvement, accountability, and operational excellence.
Technology & IT Operations
- Lead the overall management of enterprise IT infrastructure, systems, cybersecurity, and service delivery for a multi location organisation of over 450 employees.
- Oversee technology procurement, vendor partnerships, and investment planning to deliver scalable and cost efficient solutions.
- Ensure technology platforms meet the security, reliability, and performance standards required by both regulated and non regulated international clients.
- Drive digital transformation initiatives that enhance operational efficiency and support future business expansion.
Quality, Compliance & Governance
- Own and manage the organisation's ISO certification and compliance programs, including audits, recertification activities, and continuous improvement initiatives across relevant standards.
- Lead the Quality Assurance and Quality Management Systems function, ensuring adherence to internal policies and client contractual obligations.
- Establish and maintain governance frameworks, policies, procedures, and controls covering both IT operations and quality management.
- Serve as the key liaison for external auditors, certification bodies, and client compliance stakeholders.
- Ensure compliance with applicable information security, data protection, and regulatory requirements across international markets.
Client Engagement & Business Development Support
- Partner with commercial teams to support client acquisition and retention efforts by providing technical, security, and compliance expertise.
- Act as a trusted advisor to prospective and existing clients, demonstrating the organisation's technology capabilities, security standards, and quality frameworks.
- Lead responses to technical assessments, due diligence requests, RFIs, and RFPs, ensuring high quality and compelling submissions.
- Provide consultative guidance on security, compliance, governance, and technology integration requirements.
- Build strong relationships with client technical, procurement, and executive stakeholders to support business growth and long term partnerships.
Financial & Resource Management
- Develop and oversee annual IT and Quality budgets, ensuring effective resource utilisation and measurable return on investment.
- Monitor budget performance, forecasting, and cost optimisation initiatives while providing regular reporting to executive leadership.
- Review and approve capital investment proposals related to technology infrastructure and quality management systems.
Requirements
Professional Experience
- Minimum 15 years of progressive experience in IT leadership, quality management, compliance, or related disciplines, including at least 5 years in a senior leadership capacity.
- Demonstrated success leading technology and quality functions within technology services, outsourcing, shared services, or BPO organisations.
- Proven experience managing geographically dispersed teams and supporting operations across multiple regions and time zones.
- Experience serving clients across Europe, Scandinavia, North America, Southeast Asia, and ANZ markets is highly desirable.
- Strong background in client facing technical consulting, pre sales support, or advisory engagements is an advantage.
Technical & Compliance Expertise
- Extensive knowledge of ISO standards, compliance frameworks, certification processes, audit management, and corrective action programs.
- Deep understanding of enterprise IT infrastructure, cybersecurity, IT service management, and large scale technology environments.
- Strong knowledge of information security, data governance, and regulatory requirements relevant to international service delivery organisations.
- Experience implementing and managing Quality Management Systems and quality assurance frameworks.
- Ability to simplify and communicate complex technical or compliance matters to both technical and non technical audiences.
Leadership & Stakeholder Management
- Proven ability to build, lead, and develop high performing teams while driving organisational change.
- Strong strategic thinking, problem solving, and analytical capabilities with the ability to translate business needs into actionable plans.
- Excellent written and verbal English communication skills, with the confidence to engage international stakeholders at all levels.
- Vietnamese language capability is beneficial but not essential.
- Exceptional stakeholder management and presentation skills, including experience engaging executive leadership, board members, clients, and external partners.
- Commercially astute, highly credible, and confident representing the organisation in client and industry settings.
HOW TO APPLY: Please send your CV to the consultant in charge:
E-mail: nhuhoa.nguyen@ev-search.com
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
