Responsibilities
- Drive rapid onboarding and effective adoption of the Persefoni platform for key clients, ensuring they quickly see tangible value from the partnership.
- Serve as the primary post-sale contact, overseeing the entire customer lifecycle, creating success roadmaps, and maintaining clear, consistent communication.
- Deliver guidance, training, and best practices to help customers maximize their use of the Persefoni product.
- Proactively monitor customer health, identify potential risks, and lead the development of mitigation or resolution plans throughout the year.
- Build strong customer advocates by engaging satisfied clients in activities such as reference calls, case studies, webinars, and content contributions.
- Work cross-functionally with Sales, Solution Architecture, Marketing, and senior leadership to surface and support upsell or expansion opportunities.
- Contribute to smooth renewal cycles by coordinating timely invoicing, and managing any development or product enhancement needs tied to customer retention.
Qualifications
- 3+ years of experience in Customer Success or Account Management, ideally within a SaaS environment.
- Proven track record engaging with senior executives (C-suite / SVP) in strategic discussions.
- Hands-on experience hosting executive business reviews.
- Background in ESG, sustainability performance, or environmental consulting is advantageous.
- Skilled in delivering technical training and driving product adoption.
- Strong presence on calls and video meetings—professional, energetic, engaging, and confident.
- Thrives in a fast-moving, globally distributed work environment.
HOW TO APPLY: Please send your CV to the consultant in charge:
Mr. Trung Nguyen
Email: trung.nguyen@ev-search.com
All applications will be considered without regard to race, color, religion, sex (inclusing pregnancy and fender identity), national origion, political affiliation, sexual orientation, mariatal status, disability, genetic information, age, membership in an employee organization, parental status, military service or other nonmerit factor
