Location: Northern province (with daily shuttle bus from Hanoi)
Key Responsibilities:
- Supervise the customer service department.
- Respond promptly to customer service issues.
- Develop effective procedures, policies, and standards for customer service.
- Establish goals to achieve customer satisfaction and assign tasks to team members to meet these goals (evaluate the annual CSI of the company).
- Assess service quality and prepare detailed reports for management.
- Train customer service staff and support staff.
- Create annual customer service enhancement programs.
- Manage the department's budget.
Qualifications:
- College/University graduate in relevant fields.
- Proven experience in managing customer service department.
- Experience in the F&B and hospitality sector is preferred.
- Quick-witted, excellent communication skills.
- Good communication in English.
How to apply: Please send your CV to the consultant in charge:
Ms. Tran Phuong Thao, Associate Consultant, EV Search
Phone/Zalo: +84 963 797 391
E-mail: thao.tran@ev-search.com
Address: 7F, CDC Building, 25 Le Dai Hanh Street, Hai Ba Trung District, Hanoi
