Job Description
We are currently looking for a Customer Service Executive (Air Freight) to join a leading international logistics & freight forwarding company in Hanoi. This position plays a vital role in coordinating airfreight shipments, ensuring service excellence and customer satisfaction through daily interactions and close collaboration with internal and external stakeholders.
Key Responsibilities:
- Execute daily customer service tasks: handling SOPs, shipment tracking, documentation, and system updates.
- Understand and monitor shipment workflows and proactively resolve any issues that may arise.
- Coordinate with terminal handling teams, nominated agents, and local service providers to ensure smooth cargo operations and on-time dispatch.
- Act as the main point of contact for customers, manage complaints and inquiries with timely and effective communication.
- Liaise with overseas offices to align operational and commercial needs and ensure consistency of service.
- Build and maintain strong customer relationships to support retention and satisfaction.
- Perform data entry, milestone tracking (EDI), and documentation; oversee AR/AP and ensure timely month-end closing.
- Meet key performance indicators (KPIs) while complying with company processes and legal regulations.
- Carry out additional duties as assigned.
Job Requirements:
- 1–3 years of relevant experience in the freight forwarding/logistics industry, preferably in air freight.
- Experience handling electronics clients is a plus.
- Proficiency in English is required; Chinese language skills are an advantage.
- Strong written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to multitask and adapt in a fast-paced environment.
- Strong sense of responsibility and dependability.
- Proficiency in Microsoft Office applications.
HOW TO APPLY: Please send your CV to the consultant in charge:
Ms. Tuyet Phan
E-mail: tuyet.phan@ev-search.com OR Phone/Zalo/WhatsApp: 0978 692 700
All applications will be considered without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or any other non-merit factor.
